Warranty Policy
At Salamanca Watches, we stand behind the quality and craftsmanship of our timepieces. To ensure your confidence in our products, we offer the following warranty policy:
Warranty Exclusions
This warranty does not cover:
Damage resulting from accidents, misuse, abuse, neglect, or unauthorized repairs or alterations.
Normal wear and tear, including scratches, strap damage, and battery replacement.
Water damage unless the watch is explicitly marked as water-resistant. Water resistance is not guaranteed when a watch is opened, or if the crown is not fully secured.
Damage caused by improper handling, exposure to extreme temperatures, magnetic fields, or other factors beyond normal use.
Claiming Warranty Service
To make a warranty claim, please follow these steps:
Contact Salamanca Watches Customer Service at David@Salamancaswatches.com to initiate your warranty claim. Provide proof of purchase, including the date and location of purchase, and any other relevant information. If required, send your watch to the address provided by our Customer Service team. Ensure that it is securely packaged and adequately insured for shipping.
Resolution of Warranty Claims
Upon receiving your warranty claim, Salamanca Watches will, at its sole discretion, repair the watch.
Please note that any costs associated with shipping the watch for warranty service are the responsibility of the customer.
Other Important Information
This warranty is valid only for the original purchaser and is not transferable.
Any unauthorized repairs or modifications will void the warranty.
Our warranty does not affect your statutory rights under applicable consumer protection laws.
Contact Us
If you have any questions about our warranty policy or need to make a warranty claim, please contact our Customer Service team at David@Salamancaswatches.com. We are committed to ensuring your satisfaction and addressing any concerns you may have.
Limited Warranty Coverage
Salamanca Watches provides a limited warranty on all of our timepieces against defects in materials and workmanship for a period of [ 1 Year ] from the date of purchase. This warranty covers the watch's movement only.